If you need a quiet or private place to take your exam or want to make sure you have good internet please contact BYU Online.

Located in the Harman building, the BYU Online office has private rooms and multiple computers you can use.  Please email to request a time to take schedule your exam. We are available 9am - 5pm; M-F. Please give 24 hour notice!

If you receive an error stating there was an issue creating your account make sure you have an email address in Canvas.

In Global Navigation, click the Account link [1], then click the Settings link [2].

  

In the Email Addresses section, click the Add Email Address link.

  

Check out the following resources:

• Web Page: Student Resource Center for Automated Proctoring
• Video: Student Automated Proctoring Experience (Canvas Exam) (Examity Automated Proctoring Transcript)
• Video: Student Automated Proctoring Experience (3rd Party Exam) (Examity + Third-Party Testing Platform Transcript)
• PDF: Student Automated Proctoring Guide

Prior to your exam, it is important to make sure that your device meets Examity’s online proctoring requirements. 

Examity Platform Requirements

• Operating System: macOS X 10.5 or higher, Windows Vista or higher, ChromeOS. Examity does not support Linux
• Browser: Google Chrome – please disable your pop-up blocker.
• Hardware: Desktop, laptop, or Chromebook (tablets and mobile are not supported)
  – Built-in or external webcam
  – Built-in or external microphone
  – Built-in or external speakers
• Internet:  An upload and download speed of 2Mbps. Hotspots are not recommended.

Perform a computer systems check.

If your "Begin Exam" button isn't enabled after completed the pre exam set-up please check the following. Remember you must grant access to your webcam and microphone, then share your screen for this button to be enabled.

1. Make sure your screen is not being shared by another application.

2. For macOS users, you may need to "allow" your browser to record your screen through your Mac System Preferences.

•  Go to your Systems Preferences
• Click on Security & Privacy
• Click on Screen Recording and select the checkbox next to your browser (i.e. Chrome)
• Please note: Your browser will not appear unless we’ve previously asked to share your screen. Watch this short video to see how. (Using Examity with macOS Catalina Transcript)

Please try the following steps: 

1. Access Examity through your Canvas page.
2. Make sure you are using an updated version of Chrome.
3. Disable your pop-up blocker.
4. Clear the browser history from your Chrome browser.
5. Clear the cache and cookies from your Chrome browser.
6. Make sure your computer’s date/time is set correctly. Windows 10: go to Start > Settings > Time & language > Date & time. Set time automatically and verify you have the right time zone selected.
7. Restart your computer.
8. Try to access Examity again.

After authentication and pre-test procedures, Examity should insert the exam password.  If you don't see the password populated try the following steps below.  Please be aware that TA's and Professors do NOT give access codes to students.

Proctorio may be installed on your computer.

     1. Open Google Chrome

     2. Navigate to the upper right corner, and find the small grey puzzle icon. Click on the puzzle icon.

     3. Click on the 3 vertical dots

    

     4. Click "Remove from Chrome."

     5. Then, you will get the following Remove "Proctorio" window. Click the Remove button.

 

     6. Refresh your page and access your Exam in Canvas.

Password is still not automatically inserting.

     1. Click the extension icon located at the top right of your browser

 

     2. Click the Examity icon to retrieve your password

     3. Click Insert Password

If for whatever reason you failed to connect to the exam, it’s important to make sure the Examity extension is removed before starting over. Below we’ve outlined the steps you should take to start fresh.

1. Right click on the Examity icon at the top right of your browser. Or first click the puzzle piece icon at the top right.

 

2. Remove the extension from your browser.

3. Click the browser menu at the top right and select “Settings.”

4. Select “Clear browsing data.”

5. Check all three boxes and select a time range prior to your failed attempt. Then clear “Clear data.”

The best way to ensure Examity is completely shut down is to completely quit/shut down all windows of Chrome on your computer.

To contact Examity, call 855-EXAMITY (then press 1), or contact them directly from the Examity Dashboard (see image below).

After contacting Examity, if your issue is still not resolved please reach out to your TA/instructor.